Our current processing time is 10-12 business days (date your order is placed to date your order is shipped). This excludes weekends & holidays. If you order around a holiday, please keep in mind shipping may also be delayed.
We try to process our orders within a few days of receiving them, but we are both full time nurses & it may takes us a few days to get started on your order after it is placed. You will recieve an email with tracking information once your order has shipped.
All of our products are made to order. We love creating products for you & we want to spend the time making sure we are shipping quality items.
If you are needing your order sooner than our anticipated times, please send us an email at firstname.lastname@example.org and we will always try to accomodate!
Because our products are made to order, we are unable to accept returns/exchanges.
However if a product is defective or damaged during shipping, please send us an email with photo proof of the damage and we would gladly accommodate.
If you need to exchange your damaged item(s) please contact us at email@example.com within 2 business days of receipt.
We cannot accept returns/exchanges for incorrect sizing. Please measure your pet's neck for correct sizing, and send us an email if you have any questions prior to ordering.
We utilize Delivered at place (DAP). Also called delivered duty unpaid (DDU). We, as the seller, are only responsible for shipping the product, and you, the customer, are responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery.
Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid up front. Therefore, an international purchase might result in additional charges to the customer.
Our products are uniquely made to order for you and your pup, therefore they may vary slightly in color, pattern, size and/or shape.
Unfortunately, our products are not animal proof. Our bandanas are made to tie around the neck, which can pose a safety hazard. Please monitor your pets while wearing any accessories. Golden Aussie Co. is not responsible for damage due to misuse.